female alopecia
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  1. #61
    Member Lizziemac's Avatar
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    Mar 2006
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    Ireland
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    43
    Thank you Dragonfly and good luck with your researches. My system is said to last anywhere between 18 months and 3 years. I don't think there will come a time when others would notice the bonding as it is tightened up every 4 to 6 weeks and the hair covers the bonding. In fact when I showed my friend yesterday (the only person besides my husband whom I've told) she couldn't see the bonding although she could feel it when she put her fingers through my hair. Mine is small, just 2 inches wide and 4 inches long, covering my parting just off centre. I don't colour my hair normally and my supplementary hair is a shade darker than my biohair. She said it will fade slightly as time goes on. Although it's very small, the hair is long enough to come down over my biohair and blend with it so it creates the effect of lowlights. I saw my son and daughter-in-law last night and they didn't notice. I tucked my new hair behind my ears while they were here which makes it less obvious and that's what I'll do when I meet friends for the first time. I'll just say I've had a new cut and colour and some thickening treatments.
    AGA (undiagnosed)
    Aged 60

  2. #62
    Junior Member
    Join Date
    May 2013
    Posts
    1
    I had a system fitted by Hair-Solved and just have to give my feedback. I had a thoroughly miserable 6 months. Their website claims they use the best quality European hair, which for me justified the 1300 price tag.

    After a couple of washes I knew the hair wasn't European, they'd used Asian hair which is cheaper but I didn't care too much as I'd had good quality Asian hair extensions for years without ever having a problem. After suffering from thin hair all my life and hair loss for a couple years, and because my hair looked fab, I didn't want to complain or risk causing any upset. Unfortunately when I'd only had the system on for 3 weeks I noticed the hair was knotting up and matting. When I washed it I had to use handfuls of treatment and moroccan oil before spending 15 minutes combing the knots out. It felt course, dry and frizzy but worst of all it matted up withing a few minutes of being combed and I began to feel paranoid. I brought it up at my maintenance appointment and was told it might be because my hair had grown(?). I agreed to see if it improved after the tightening but unsurprisingly it was exactly the same. Hair-Solved agreed to change the hair free of charge.

    Within 3 weeks the replacement hair was exactly the same, Hair-Solved put it down to a "bad batch" and agreed to replace it again, this time using a different brand of hair which would have to be specially ordered and would take a few weeks to arrive. I was disappointed as it meant keeping the "bad" hair in over Christmas (It got so bad I had to cancel my New Year plans) but I was so relieved to finally be getting what I thought was good quality European hair. On the day of my appointment I was called to say the 18" hair they'd ordered for me hadn't arrived and that unless I was prepared to have 14", my appointment would need to be put back to the following week. Again, I was disappointed but decided to wait the extra week for the 18".

    At the appointment the technicians were all commenting on how gorgeous the hair being fitted was and called it "Amber Rocks". The girl doing my hair referred to the new hair as 18" several times when talking to her colleagues. She removed the "bad" panels of hair and started by replacing the the hair in the back. It wasn't until she started to put the side panels in that I noticed the hair was 14" not 18". I felt sick, she obviously knew the hair was 14" but had been passing it of as 18", the comments about it being 18" had been for my benefit to lead me to think it was 18". I know it sounds mad but I kept quiet and clung to the hope that at least this hair would be manageable. When she'd finished replacing the panels I asked her to replace the parting. She said the parting looked OK to her and that it would be fine now that the hair had been changed. I insisted that the parting was changed and told her that the manager had previously agreed to it. It was 6.15 and I could tell she didn't want to stay any later but she reluctantly agreed to change it. She opened a store cupboard and had a rummage around. I couldn't believe what I saw, boxes of Celebrity Elite hair which you can pick up from any high street hair shop for 70 a box, so much for the finest European hair! She said she'd have to go to the main store cupboard for the right colour parting, disappeared for a minute and then returned claiming they didn't have my colour in stock. She said I'd have to make another appointment once they had them in. I know I sound pathetic but even at this point I was still hoping everything was going to be alright with the replacement hair and I didn't want to cause any upset.

    Wishful thinking, within 4 washes it was matting, dry and unmanageable. I decided to google Amber Rocks to see if I could find any reviews. Amber Rocks (Rox) is not a brand of hair at all, it's the name of a teenage porn star. I assume the staff at Hair-Solved refer to their products by code names to prevent their clients from discovering the truth but to name it after a teenage porn star? Further evidence of how much contempt they have for their clients. I decided enough was enough and called to speak to the most senior member of staff. I was told he wasn't available and given an email address. I asked if other clients had the same problems I'd experienced and was told that some clients did find it difficult to adjust to the coarseness of the hair! I made it perfectly clear the issue was not how coarse the hair was, the issue was that the hair was not fit for purpose.

    I emailed Lucas and requested a full refund. I advised him that the hair was poor quality Asian hair not the high quality European hair he'd advertised and that if I didn't receive a refund I would have the hair independently tested for its ethnicity and quality and that I would take legal action. I told him I would claim compensation and damages for my wasted time and anguish, as well as any other associated costs in addition to the refund. Lucas agreed to a refund on the condition that I would not take any legal action in the future and that I would not leave negative feedback about his company! I could not believe the arrogance of the man, how dare he dictate the terms of the refund when he was blatantly guilty of false advertising. I didn't make any reference to his ridiculous conditions in my reply and returned the enhancer shortly after. True to form, even though Lucas had the details he needed to put the refund through, I still had to send an email the following week chasing it up.

    In my experience Hair-Solved have no ethics or morals and are not interested in providing a good service. They are only interested in extracting as much money from their vulnerable clients as they possibly can, while further increasing their profits by using cheap, poor quality products imported from China, in fact a member of their own staff told me they pay 30 odd pounds for 100 pre bonded hair extensions which they charge 5 each for and advertise them as finest quality Russian hair on their website.

    ALL the hair replacement salons (LA, Hair-Solved, Hair Transform, Hair Doll, Whitecliffs, Empower) I've experienced have no conscience or empathy and see female hair loss sufferers as nothing more than a cash cow. They market their products as finest quality to justify their extortionate prices. If it wasn't for the fact that I work in the hair industry and previously had good quality hair extensions fitted to thicken my own hair for many years, I wouldn't have known any better.

    Incidentally, other than the cost, LA's "Medi Connections" are no different than any other type of micro hair extensions, she just charges two to three times more and markets them as being specifically for hair loss. Vile.

  3. #63
    Experienced Member
    Join Date
    Mar 2012
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    206
    Lizziemac - you look absolutely fantastic. You must feel great :-)

  4. #64
    Junior Member
    Join Date
    Sep 2013
    Posts
    1

    Is there any place like Mark Glenn in the US??

    I am going to move to the US soon - does anybody know a place in the US where they offer this lace integration system like Mark Glenn?

    Many thanks for your help.

  5. #65
    Member Lizziemac's Avatar
    Join Date
    Mar 2006
    Location
    Ireland
    Posts
    43
    Quote Originally Posted by nikks2 View Post
    Lizziemac - you look absolutely fantastic. You must feel great :-)
    Thank you nikks. Yes it has made such a huge difference to me. I've had my system now for 7 months and I love it. My experience with Hair Solved in Belfast couldn't be more different from Flutterby's (above). The small staff in Belfast are wonderful and couldn't be more
    helpful and understanding. I have my system removed last month because it said on the website that they recommended it come off every 6 to 8 months and repositioned. They were happy enough to do that although they said it wasn't really necessary and some of their clients have kept them for a year without realignment, so there is no pressure there for them to make money out of me unnecessarily. I really wanted to see what was going on underneath and to see if the system had caused further hair loss, but you can imagine my relief when I found that my own hair was exactly the same as before. I have had another couple of strips added to make my hair a little bit longer. At the moment I'm on holiday in Spain and the benefits of having the system are unimaginable. Before the heat made my own hair limp and
    frizzy and needing washed every evening. Now I can do a dry shampoo every three days or so, and wash my hair every five days. It has made life so much easier. I'm very careful when washing my hair not to tangle it up too much and I use lashings of conditioner so I have no problem with it getting matted at all. I also use Moroccan oil every couple of days to replace the natural oils from the scalp that the additional hair doesn't get.
    AGA (undiagnosed)
    Aged 60

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