Dismiss Notice
Welcome! Please read this announcement regarding the new Forums: Click Here"

Anyone got feedback about Lucinda Ellery, please?

Discussion in 'Styling & Hair Care Tips for AGA Sufferers' started by DazzleDust, Jul 20, 2008.

  1. hannah88

    hannah88 Guest

    HELP

    Hi everyone,

    I am so glad I found this page...I have Alopecia Areata and went for a consultation at LE a couple of weeks ago. I am still unsure of what to do, over a 2 year period the interlace system is about £6000 so much money and not only that but a lot of trips to London and back.

    I didn't realise there were other options out there except for getting a wig, but I still have quite a lot of hair.

    Thanks for all your help

    Hannah
     
  2. Vlal

    Vlal Guest

    :shock: :shock: :shock: £6K for 2 years.... my gosh. There is a lot of information on the Internet about Lucinda Ellery's systems - reviews and so on. I have not read much positive about it. :thumbdown2:
     
  3. hayley86

    hayley86 Guest

    I keep reading bad feedback about Lucinda Ellery online, but I have yet to come across a trich or alopecia sufferer in real life that has had a bad experience there and I know a good 30 people that have been there for various treatments in both London and Manchester. Which leads me to conclude that some, not all, of the stuff online may be written by her competitors.

    Now I can only go on what I know myself. I have only attended a consultation with Lucinda so far but I found her to be the most bubbly, caring person I have ever met. I was fully prepared to meet a saleswoman or someone pushing to get me to pay big bucks for stuff I didnt need but that wasn't her at all. She was genuine, honest and said I really didn't need a replacement or intralace system and that carefully place medi connections would do the trick. (I suffer from Trich)

    Someone posted earlier that they got the impression she was saving herself for larger clients, but that wasn't the case at all with me. She called in experts to seek their opinion on connections and said I was probably the smallest task she had ever been asked to undertake but she said she understood how I felt and how I wouldn't want it to go back to how it used to be.

    And although I am nervous about my connections, I hope everything goes as well as it has with the other people I know that have been there. One girl sold all her clothes to attend the consultation and Lucinda gave her money back and paid for her for the next two years because she was so broke. So she is definitely not a woman who is in it for the money.

    She understands Trich like no other person I know and even if this all goes wrong, her kindness has already helped me so much in understanding that there is still hope no matter how bad any of us are suffering. Considering I have seen doctors, psychiatrists, counsellors and a whole host of specialists... no one understands hairloss like someone who experiences it first hand themselves. I pride myself on being a good judge of character and believe me, this woman is inspirational.

    The intralace system and connections arent suited to everyone, but LE are trying to help as many people as possible to make a real difference which is a far cry from any hairdresser or bogus extension salon. These people definitely know what they are talking about.

    x
     
  4. sadie_2008

    sadie_2008 Guest

    Anyone here a Lucinda Ellery competitor as the above poster seems to suggest?

    Speak now or forever hold your comments ;)
     
  5. Vlal

    Vlal Guest

    The impression I got from watching LE on the Channel 4 documentary, that aired recently, is that her passion is girls and women with TTM and while this may not be the case, that is the impression she gave to me. Certainly when I went to look at her website, the consultation for someone with non-TTM hair loss is 1 hour (and costs less, fair enough) whereas the consultation for someone with TTM is 1 and half hours (and costs more). Why one type of hair loss takes more time to consult on than another strikes me as a little odd. I don't really know how that made me feel, except it didn't make me want to book an appointment in the future. This also derives from the fact that the impression she gave to me on the programme I watched was that she really feels strongly about helping women and girls with TTM and because of this she likes to give them extra personal time to try and help them deal with it. I am pleased that there is someone out there offering a much needed service to people suffering from this type of hair loss. However, as I do not have this type of hair loss, I would be unlikely to go to see someone whose main interest seems to be that. Obviously having never booked a consultation to go and see her, I personally cannot comment on whether this is the reality or whether I have perceived her wrongly.

    Whether people posting on here are competitors... well I personally know of at least 2 people who have visited her salon and did not have favourable experiences and they are far from being the heads of hair-selling business empires!! I am sure there are probably a few people out there on the 'net who write negative things about her and are her competitor, but I can't see that this is particularly different to any other business-to-business situation.

    If you go on AUK (Alopecia UK) Forum, you will read things that just can't be made up and that if you wear supplemental hair you know whether the person would have any grounds or any basis to say these things from the way the person says them. Including a person who ended up (over time) borrowing £7K to finance her hair extensions.

    My concerns in general with LE and other salon-based "hair replacement systems" will always come down to:

    Quality
    Price
    Longevity
    Customer Service

    The reality is that there are always going to be cosmetic hair replacement options that are cheaper than these type of systems and still look good.

    If LE works for you, then that's great! If her systems are wonderful and her customer service is wonderful then she has nothing to worry about in the cosmetic hair replacement industry! At the end of the day, people are quite capable of sorting the wheat from the chaff and I am sure if I went and searched for information and reviews about LE on TTM forums, I would probably find lots of glowing reports, but with hair loss there is no one size fits all - we all require different solutions, all have different budgets and all required varied levels of vendor/salon input.
     
  6. sadie_2008

    sadie_2008 Guest

    Another thing - once i moved from Lucindas extensions to other more reasonably priced salons, all i heard was "we have a lot of Lucindas (and Whitecliffs) clients coming here". So there has to be a fair few ORDINARY hairloss sufferers leaving her to move onto other salons.

    Of course, i left as i could no longer wear extensions and i wouldnt go for her intralace system just yet. Dont know what the future holds but i wouldnt ever want to see her son for a consultation.
     
  7. Vlal

    Vlal Guest

    Someone on AUK was mentioning about her son and his poor customer service.

    The reality is, if you want to bond, you can buy a lace based system for a fraction of the price and do it yourself. Or if you don't want to bond yourself there are places in London (and other major cities) for women of colour who can bond for you or else if you are not worried about traction alopecia then you can get your hair braided around the edge of the balding area and have a piece sewn in or attached using micro rings. There are many other options, not necessarily ones I would use myself, that are similar to the type of things being offered by LE, Whitecliffs, Mark Glenn and that cost a fraction of what is being charged by such salons. For the price that I have seen people are quoted from these places I would want VEHH. I would rather buy a Flora at least I know it will last me a few years.
     
  8. Beliza

    Beliza Experienced Member

    Joined:
    Oct 9, 2009
    Messages:
    663
    Likes Received:
    0
    Dislikes Received:
    0
    I have very little doubt that Hayley86 is the sales rep here - from Lucinda Ellery. :mrgreen:
     
  9. Joanne D

    Joanne D Guest

    Hi

    If people want to moan about Lucinda Ellery or Whitecliffs or whoever else has not met their expectations then fair enough - some people do feel that this website is a place that they can moan. I do not agree with the negative comments about Lucinda Ellery as my experience has always been positive with her/her staff but I have to say that I did go elsewhere for consultations and advice before making my mind up about Ellery's (and it took me ages) but I felt it inappropriate to write up the negative feedback I had about the other places as they may suit other people and slagging off can be offensive! People can make their own minds up. I do not know Lucinda Ellery well - I met her for the consultation and have seen her doing her rounds at the studio since then so I am not going there for her - I am going there because her work is very good and because the bain of my life that was my hair is now something that I am extremly happy about. :bravo:
     
  10. Vlal

    Vlal Guest

    Firstly, I am very pleased to hear that you have found your ideal cosmetic solution and that Lucinda Ellery is able to provide you with this. :mrgreen:

    However, I would like to think that there is a BIG difference between people posting their negative experiences and someone "slagging off" another person or a brand. I am sure people are intelligent enough on this and other forums to be able to read reviews, both positive and negative, and make up their mind over whether they wish to invest in a consultation with a certain hair piece maker/salon.

    As for this forum being a place that people feel they can come to and moan... I think it is to be expected that some people who have lost significant amounts of hair and are feeling somewhat desperate for a cosmetic solution would come on here and "moan" because they are feeling vulnerable and cannot find what they need. If they cannot do this on here, where can they do it?
     
  11. Beliza

    Beliza Experienced Member

    Joined:
    Oct 9, 2009
    Messages:
    663
    Likes Received:
    0
    Dislikes Received:
    0
    Well said, Vlal. I think people who discredit others' experiences by calling it "moaning" are the ones who are slagging off. Inappropriate indeed!
     
  12. cathymonks

    cathymonks Guest

    WOW - I think I need to wear a bullet proof vest whilst writing MY opinion on Lucinda Ellery. I have been a client of theirs for 9 years. I have had extensions followed by the Volumiser and now use the Interlace. That poor girl that said she had a nice consultation will probably never comment on here again!! Take it easy guys - we are all entitled to write as we find wether its good or bad. I have been a happy client of Lucinda Ellery for many years and I will keep going there for as long as I can. I am sure that there are some cowboys around in the hair replacement/extension industry but they are professional at Lucinda Ellery. I might be getting on in years but I've met enough dodgy people in my time to know them when I see them and Ellery is far from it - I like her, I like her sons, her daughter and her staff. My Pal is an active member of this forum and told me the mixed comments that are on here about Lucinda so thats why I joined. Don't shoot me please - I speak as I find. Cathy.
     
  13. Beliza

    Beliza Experienced Member

    Joined:
    Oct 9, 2009
    Messages:
    663
    Likes Received:
    0
    Dislikes Received:
    0
    You're turning the argument around. The last couple posters that gave positive reviews, have expressed criticism towards negative reviews. The response to them was about discrediting, not about their positive reviews. Of course, if you start saying messages here are written by LE's competitors, you'll bound to hear that you are a LE sales rep. I don't see how a LE sales rep can be "poor".
     
  14. Vlal

    Vlal Guest

    I find it interesting and mildly amusing that most people who are speaking in favour of LE and her salon are people who have barely posted a thing before. ;)

    Glad to hear the salon is working well for you Cathy :) .
     
  15. cathymonks

    cathymonks Guest

    I am going to ask them if I can work for them as a Sales Rep - I didn't realise that was an option? Sounds like a good job to me. :jump:
     
  16. Joanne D

    Joanne D Guest

    Hi All
    I am in the later stages of my pregnancy and my hair is growing really well????? Has anyone else had the same thing happen during their pregnancy and what is the outcome normally? I have always had a problem area around the front hair line and sides but I was at Lucinda ellery last week for an adjustment and the technician mentioned that my hair was growing really well underneath the system so I had a look before she adjusted it for me and I couldn't believe it - will the hair stay or is this usually a temporary thing???
    Please let me know if anyone has had a similar experience....
    Jo D
     
  17. cathymonks

    cathymonks Guest

    Hi Joanne D

    Congrats on pregnancy and hope all is going well! I am approaching 60 so my kids are grown up but I do remember when pregnant with my first son that my hair did improve. Mine is a genetic problem so although the hair seemed to thicken slightly when I was pregnant it didn't last.
    I don't know if you are going to Lucinda Ellery in London or Manchester? I have just swapped some appointments to Manchester. Maybe we will bump into each other during appointments but in the mean time good luck with the pregnancy.

    best
    Cathy
     
  18. mel

    mel Guest

    I joined this site just to leave some feedback on lucinda, i have been a client and friend of lucinda's for nearly 8months now, she is such an amazing person and excellent business women, she has transformed me as a person, all her staff in manchester and london as very professional and made each and every visit a relaxed and enjoyable one. i took part in the documentary that was aired on channel 4 about TTM and i did the interview on GMTV with lucinda. lucinda has made so much awareness to many different conditions with hair that have been ignored and never before been brought to publics attention. i personally adore lucinda and find her such an inspiration to me and everything she does is purely selfless.
     
  19. Patches1

    Patches1 Guest

    The original poster did ask for feedback that was good or bad, so I have a bit of both (although maybe no longer relevant to the original as it was some time ago now), but incase anyone just wants to read. I went to LE for about 2 years and yes, she is a lovely person and she does understand alopecia (she is a sufferer herself), she did transform my life - she got me out of wearing a wig after 7 long years and she started me on the route with extensions and Fullmore. I still use both, but I may have to return to a wig as my Alopecia Areata has got a little worse since I ditched the wigs 5 years ago. I stopped going to LE about 3 years ago and now get my extensions done locally.

    The reason I stopped going to LE is because the standard of service was appalling and the costs were extortionate. The extensions themselves were poor quality and not fitted correctly. They were lasting about 4 weeks (my current ones last 12). I don't know what they were bonded with, but I can only describe it as chewing gum. Basically, with LE it is a production line - she employs cheap foreign labour and buys cheap hair and charges a fortune for it. The customer is ALWAYS wrong. I was continuously accused of not caring for the extensions properly and it was never their fault. Considering I have had absolutely NO problems with my current extensions and they way they are fitted, and have not changed in my level of care for them, I can only conclude it was not my fault in the past when I was a client of LE.

    My feedback to anyone considering LE is be VERY wary. Try it for yourself, but trust your instincts and remember she may be nice and sympathetic, but she's in it for the money. I personally wouldn't recommend them, but she did get me out of the wigs, for which I will be ever grateful.
     
  20. Vlal

    Vlal Guest

    Interesting post Patches1. Thanks for the information. See how there is often a good side to the bad! What you and mel have said is basically a good summation of what I have read online... there seem to be some people who really love her and her services and other people for whom her services did not work for whatever reason -cost/quality/customer service issues.

    Regarding the actual extensions - that really doesn't sound very good at all. I was doing a lot of research into remy wefts recently (for reasons other than getting extensions) and I ended up on several forums that are for hair stylists who provide extensions. Consequently I was reading what they were saying about extensions, quality, fitting, longevity, customer care etc. What you have said about the longevity and blaming the client really seems to go against the grain of what should be "normal" practice. If you pay top dollar for extensions the quality of the actual hair should reflect that.
     

Share This Page