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Anyone got feedback about Lucinda Ellery, please?

Discussion in 'Styling & Hair Care Tips for AGA Sufferers' started by DazzleDust, Jul 20, 2008.

  1. doubletroubles

    doubletroubles New Member

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    Lucinda Ellery

    I want to write about my experience with Lucinda Ellery. Ihave the most horrendous time and they have basically destroyed the hair that Ihave spent the last 10 years taking great care of and trying to treat with allsorts of vitamins and treatments. Every strand was really precious to me. Myhair is very fine on top and wanted something to give me back the volume I hadas a teenager. I'm in my 50s and my hair has been thinning since I was 15 andafter pregnancy and hypothyroid you all know the story, thinner and thinnerhair. I managed to conceal the thinning with Dermatch, but I got so fed up notbeing able to sit at the window, under lights, go out in the rain, go swimming,yes you all know what I mean. I found all the blurb about Linda Ellery and ofcourse was really impressed, its a very professional looking organisation, lotsof hype in the press, tv and internet. However, the reality of what they do iscompletely different, they are a huge money making concern that prey on peoplelike me who are desperate to have a normal head of hair! I had my consultationand of course why would I say no to a full head to real hair! Well, I will liveto regret that decision, I spent £2,000 on my new hair. Basically they put amesh on your head and attach it to your hair with synthetic hair and then sealit with wax. Then they start sewing pieces of hair on to the mesh, its amixture of sewing with invisible thread and they tie down the hair pieces withthick thread. Then on top of that they add a parting piece which is sew on andthen they add a fringe piece again which is sewn in.

    The whole process take the best part of the day and is horrendouslyuncomfortable and painful. They cut all the hair short that they pull throughthe mesh, my hair was all the one lenght as I had found that this was the bestway to give it a bit of density, but they just chop it off too make it easierto feed the hair through the mesh. Basically you end up with a wig sewn intoyour own hair. The weight was unbearable, the heat generated underneath the wigwas unbearable, the itching caused by the mesh was unbearable, the itchingcaused by the thread, the invisible thread and the waxing was just horrendous!Apart from that in only 6 weeks my hair was matted and greasy underneathdespite washing it very thoroughly a couple of times a week. This thing ismeant to stay on for 6 months and they tighten it up every 5 to 6 weeks. Thehair looked Ok as long as there was no wind, however, if they wind blew thepiece up you could see all the mesh underneath. I had to tie it in a tight hairbobble to make sure that it didn't move if I was out in the wind. It lookedtotally fake and of course everyone I met wanted to know what I had done to myhair! Not really the reaction you are looking for especially as you spend yearstrying to hide your hair. This type of solution may suit some people withreally chronic hair loss, but there is no doubt that the underlying objectivefor them is to tie you into their intralace system so the you need to go backto them and pay the huge sums of money to have it maintained, you can't bearthe thought of going back to the way you were before and they know it! They arepreying on vulnerable people and if you read this, don't be mesmerized by theirsales pitch.

    I should have carried out a lot more research, but there are many reallysincere professionals out there that can really help. Thankfully I have foundreal professional that know what they are doing. I just couldn't bear thethought of Lucinda Ellery's staff every touching a hair on my head again. Theyare inexperience young girls on the minimum wage that are trained on how to sewthis thing into your hair. I had it removed by a specialist in hairreplacements and enhancements technician who has been trained for years. Theyprepared me for what lay underneath as they had seen this the mess underneathbefore. I have a temporary hair piece that has been sympathetically attached tomy hair while my permanent integrated system is made up for me. They have takena cast of my head so that it will fit perfectly and will me exactly what I needto enhance my hair. Sadly all of the top of my hair has been cut to about 4inches, however, it will grow. I have some photos that I'm only prepared toshare privately, but I would caution anyone who is thinking about going toLucinda Ellery to think long and hard and search for a more specialistorganisation that will develop a system to suit you not a standard wig likeintralace system that will tie you to them for ever more. I would have been ina huge amount of debt I'm sure if I hadn't come to my senses. My new bespokesystem, that is being specially made is costing me less than half the price ofthe LE system.

    I hope this helps some of your out there to make a conscious decision andplease search out much more professional service, don't buy into their hype!Good luck!!
     
  2. Altor

    Altor New Member

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    DoubleTroubles- can you tell me who you use now? Please feel free to PM me or post on thread.
     
  3. Axial

    Axial New Member

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    Hi DoubleTroubles,

    Could you please share who you ended up going with as I recently had the consultation with LE and was considering going with them but am doing my research now.

    i'd be very grateful to know who you are now using.

    Axial
     
  4. Trichster

    Trichster Member

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    There's so many places now doing hair systems of the same and better quality, you just have to search the net as I don't think they have a lot of publicity.

    I'm currently going to The Hair Confidante, there's a few others on here with them also, and then there's places like hair solved... Try to find a place with more than 1 option :)
     
  5. Decisionstomake

    Decisionstomake New Member

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    Lucinda Ellery

    Hi, I don't know if I'm responding to the thread in the correct way as this is my first post.

    I had the intralace system fitted at LE and have some concerns about it, especially the things mentioned by doubletroubles - where did you go in the end?

    Please message me with any aalternatives!

    Thanks
     
  6. azzaozza

    azzaozza New Member

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    Needing Help and Advice

    Hi ladies, I'm new to this forum and this is my first post. I have recently been diagnosed with permanent scarring alopecia. I'm wondering if anyone could recommend where I can get a good integrated hair system or something similar in South Wales, U.K. I was considering a consultation at Lucinda Ellery in Bristol, but I'm now a little apprehensive :(
     
  7. missmusic881

    missmusic881 New Member

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    Update?



    Hi Joanne

    I'm new to this forum and i was wondering if you could provide an update on the following? I'm getting my hair piece fitted in a couple of weeks and i'm curious to see if you are still happy with how yours turned out. I looked to you first because you seem to be ther least biased towards this whole thing. :) I would really appreciate a response.

    Thank you
     
  8. hairtothere

    hairtothere Established Member

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    She posted this in 2010, it doesn't appear she is active here anymore.
     
  9. missmusic881

    missmusic881 New Member

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    Help!!

    I have recently got lucinda done, like 3 days ago, and i already hate can someone tell me if it will alraeady start to damage my hair at this point?
    :(
     
  10. Nettie

    Nettie New Member

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    Hi
    I had the Intralace system done at the beginning of April. I struggled with it for 3 months and had it adjusted once, which was really uncomfortable. I had real problems with itching and discomfort at night particularly.
    I had it removed and put on clips 4 weeks ago but my hair is in a dreadful state. I think it is a combination of the mechanical damage to my hair and being unable to apply Minoxidil. I am quite shocked at the deterioration in the quantity and condition of my hair. I cannot go out without wearing a scarf or hairpiece now. I am hoping it will recover in time.
    The staff at Lucinda Ellery were lovely and helpful but I was told the system didn't damage hair, which is clearly inaccurate. I really need to contact them to see if they can suggest how I can speed up my hair's recovery.
    I hope this helps.
     
  11. Maddie35

    Maddie35 New Member

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    I thought it was just me that had not had a great experience at LE!
    Please bear with me, this is a long post. But I just wanted to let people know about my experience so that they can really think about it before going ahead with LE.
    I went to the initial consultation with Lucinda and she was bubbly, really likeable, positive and totally convincing about how this system would change my life. I got sucked into the sales pitch, as I so just wanted a solution to my hairloss problems. She even told me a story about a woman who had an unfortunate incident with her wig blowing off at a bus stop, telling me that wigs were awful and her system was a much safer and less embarrassing option. I was in my early 20’s at the time and my hair was falling out due to alopecia, for me the thought of wearing a wig and it not being secure was an upsetting prospect (I now know differently). Looking back, I feel the sales pitch really played to my understandable insecurities; I was totally devastated that my alopecia had come back again 6 years after growing a full head of hair back.
    I went ahead with the system and was extremely excited about it.
    My 1st appointment was being sat in a chair for 8 hours whilst 4 people worked on weaving the system into my hair. I have to admit to feeling a little bit like I was “on show” as the salon downstairs consisted of 10-20 chairs in an open plan set out. The seat was comfortable and they let me have little breaks when I needed them. I did have a bit of a headache towards the end but I think that was inevitable.
    When they had finished I asked for my hair to be cut to shoulder length, as they had put really long extensions in. They wouldn’t do this and told me to live with it for a few weeks as I may want to keep long hair. Whilst I understood where they were coming from, the hair was so long I could nearly sit on it! It was also incredibly thick and felt extremely heavy. I put my concerns down to back of my head, as I thought maybe I was being a bit silly and didn’t want to be ungrateful. I was so pleased to have hair again!
    I went away with specific products to care for my new hair properly.
    The first time I washed my hair, it took over 4 hours to de-tangle it. I was distraught as I literally couldn’t get the tangles out and it took two of my friends hours to get it to a manageable state. I had used the products as instructed, so couldn’t understand why it was so difficult. After that I asked my mum to wash my hair in case I had maybe washed it a little too vigorously that first time. The same thing happened again, and the de-tangling mission was a regular occurrence every time I washed it.
    I was given tape to secure down the plastic hair piece onto my temples and forehead (as I had no hair to secure it to in those areas). Each time I applied this, I made sure that the tape was only touching clean skin and the plastic. However, because the system was so heavy and I did not have enough hair to attach it too, the system would move and the tape would get stuck like chewing gum into some of my fringe. I spent so long trying to get this out of the hair to no avail. When I went back to the salon to have the system tightened back to my head, I was chastised and told it was my fault as I was not looking after the system. Believe me, I did everything as instructed and no matter what I tried, the system would just move due to the shear bulk and weight of the hair that they had put on my head. They did cut some the length off at that point. They also sold me a solution that would get any stickiness out of my fringe should this ever happen again. The system continued to move and the solution did not work.
    When it came to having my parting replaced, I had this done around 5 times I think. To start with they matched the hair colour exactly. But the last 2 times, they told me they didn’t have the exact colour and the parting (initially auburn) then went more towards blonde. I was annoyed by this as you had to give them quite a bit of notice for those particular appointments so as to ensure they had the items in stock. I do not live anywhere near London and to not have the replacement on the day I went was not an option, so I had to go with what I was given. I started to feel that they just did not care at all.
    Each time I went, I was told I was not looking after the system and being blamed for things that were not my fault. At the time, I was so worried that I had done something wrong that I didn’t question them too much about this. However, for the amount of money that I handed over to them every time I went, I felt that they spoke to you and treated you really quite badly. I actually started to dread the appointments, wondering what I would be at fault for next. I felt this was a real shame, as it should have felt like a nice treat to go and get your hair done.
    I eventually decided to try a wig and found a lovely lady who got me one that was perfect. So I went back to LE for the last time and had the system taken off. The relief was unbelievable! I could finally scratch my head after so long! (The itchiness underneath the plastic parting was very uncomfortable at times).
    My remaining hair and scalp were in a terrible state once the system was removed.
    I have to say since I had that first wig, I have never looked back. It looked 100 times better than the system, and felt so much more comfortable. It is so easy to manage and I have never had any of the problems that I had with tape etc.
    If you decide to go ahead with a system, please be aware that it is very expensive and that even when you are paying for your treatment, you have to be mindful to ensure that you are saving up for the next one. Even though I am good with money, I found it started to put me into debt and it all got very worrying.
    If I could do my time again, I would have gone straight for a wig and spent my money on more enjoyable experiences!
     
  12. TinaM1968

    TinaM1968 Established Member

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    So sorry to hear this how awful to be taken advantage of and treated so badly. I’m glad you found a solution that has given you some happiness
     

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