Hello ladies, I haven't written in a while as my father just passed away but I felt I should tell you all about my experience with Versacchi Salon in Maryland. What an awful time I have had with them. I have had an ill parent who just passed away. During this time my hair loss became impossible to cover. Between running to the hospital and caring for my son I did not have the time to run around looking at different options. So I (and I can only blame myself) used Versacchi in Baltimore. HUGE mistake! Here is a list as to why: 1. Refused to call the manufacture to see when and if my topper order was being made. It took several more weeks to come in then was told. Was told that they will not call "until we have several other orders". The owner Sherry never returned any calls. 2. Topper color turned red. Was told I would have to pay to have it died to match. 3. Clips tore out a quarter sized bit of hair. Sherry (the owner who took weeks to call me) said "You were doing something wrong and are to rough with it." 4. Started going to other wig places and am now aware that this topper is the most pathetic example of a topper EVER. It has 10% of the hair in it that it should, is stringy and only (according to the other wig experts that have looked at it will last about 6 months). The last lady I talked to said it looks like a topa for a man. They also say that the hair does not look like it is the European hair promised. This was, far and away, the worst consumer experience I have ever had. I feel stupid and taken advantage of at a very rough time in my life. Not to mention that I am out 800 dollars and can not afford to replace the hair piece.